Associations

National Association of Funeral Directors

Founded in 1905, as an organisation to represent the interests of both the bereaved and the Funeral
Directors throughout the Country.

They continue to monitor the standards of both the facilities and the services provided by their members.

Nigel Lymn Rose was National President during their centenary year of 2005.

We are governed by their Code of Practice a copy of which is available in each of our offices.

Contact - 0121 711 1343 email - info@nafd.org.uk

Website - https://nafd.org.uk

Selected Independent Funeral Home

An international organisation, whose members are only selected by invitation. They have to conform to extremely high standards and membership is restricted to one firm in any area. A.W. Lymn The Family Funeral Service, is the only member in the Nottingham, Derby and district area.

Contact - 001-800-323-4219 email - robp@selectedfuneralhomes.org

Website - www.selectedfuneralhomes.org

NAFD Resolve

NAFD Resolve is the UK’s only free and independent dispute resolution service, which is designed to protect funeral consumers by providing a forum in which they can raise a complaint against an NAFD member and seek redress, while avoiding any stressful confrontation. It is fully funded by the NAFD, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).

If you feel comfortable doing so, in the first instance we always recommend raising your complaint with your funeral director and giving them the opportunity to resolve your concerns. However, if you are not satisfied that your concerns have been adequately addressed by your funeral director, you have a right to use NAFD

You can make a complaint via our online complaint form. You will receive notification that we have received your complaint within three working days.

NAFD Resolve has three stages:

• Stage 1 – Discussion
• Stage 2 – Conciliation
• Stage 3 – Adjudication

The NAFD Resolve service is only available to the customers of NAFD member funeral directors.

Contact - 0121 711 1636 email - resolve@nafd.org.uk

Website - https://nafd.org.uk/resolve/

The Good Funeral Guide

The Good Funeral Guide is an independent consumer guide to funerals available as a book or online. The Good Funeral Guide will tell you everything you need to know and everything you need to do when someone dies. It will inform you speedily, efficiently, matter-of-factly and thoroughly.

A.W. Lymn The Family Funeral Service is the only local funeral director to have passed the accreditation review by April 2015

Contact - email - fran.hall@goodfuneralguide.co.uk

Website - www.goodfuneralguide.co.uk/funeral-directors/aw-lymn-the-family-funeral-service/

Coutts prize for Family Business

We were named the ‘Best UK Family Business, Northern England Region 2007’, in the middle turnover category final held at Castle Howard, Yorkshire. 

The Coutts Prize for Family Business recognises the best run family businesses in England and Wales, and compliments Coutts successful Family Business Forum that is held throughout the UK.

Contact - 0207 753 1000 email - webmaster@coutts.com

The Funeral Planning Authority

Created to monitor adherence to new regulations introduced by the Government through the Financial Services Authority in January 2002. IN effect policing the pre-paid funeral market and ensuring that clients' monies are properly held safely in trust or by an insurance company, Perfect Choice Funeral Plans is a member of the Funeral Planning Authority.  

Contact - 0845 601 9619 email - info@funeralplanningauthority.co.uk